FAQ'S

Hi! Dear customers! We are so glad to hear from you. You're recommended to check the FAQs list to answer your personal questions.

If your questions are still not answered in our FAQ section, please Contact Us and we'll get back to you ASAP.

PRODUCTS

  • What happens if my item is out of stock?


For our popular items, they may go out of stock quickly, so don't hesitate when they're still available. If the one you pick is out of stock, send us an email and we will do our best to restock.

  • Can I remove an item from the shopping cart?


Yes, if the order is not placed, you can remove. But once you have placed the order, you can't delete any item any more.

  • Can I purchase the customized item(s)?


I'm so sorry that we can't provide custom-made services at this time. The items are just the same as our website displayed and described.

ORDERS

  • How do I track my order?


Once your order ships, we will send you a shipping confirmation email to inform you. You can check the related information on the order page.

  • Can I modify or cancel my order?


If the goods are not sent out, we would do our best to contact the logistics department for modification, but we cannot guarantee whether the order can be modified. In addition, once the parcel is sent out, it cannot be modified. And it can only be returned and exchanged after receiving the goods. So if you have any questions, please contact our customer service as soon as possible.

  • If I found there is something missing, what should I do?


Perhaps your order is divided into multiple packages, so you can view the order page to check the logistics details. If not, please contact us.

PAYMENT

  • What payment methods do you accept?


We accept any of the cards listed below:

(1) PayPal

(2) Master Card

(3) Visa

(4) American Express

(5) Discover

(6) Diners

  • Why do I get less refund for the item(s) sometimes?


Please note that if there is a discount for your order, we will refund you the amount with a discount, which means we will refund what you actually paid for each item. Another situation is that if the refund is due to the customer's responsibility, the user needs to pay the shipping fee, so the fee will be deducted from the refund.

SHIPPING

  • What shipping methods do you offer?


We offer global free shipping.

  • How much does shipping cost?


Free shipping on orders for United Kingdom.

  • Which countries do you ship to?


Now we ship to United kingdom.

Return & Exchange

  • What is your return policy?


Online purchases (final sales, specials, gifts excluded) made through Bluequalt are valid for exchange and return within 30 days from the delivery date.

All return/exchanged items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. 

  • How can I return or exchange an order?


To request a return or an exchange, please contact our Customer Service. Select the type of return problem on the contact us page, and provide the order number and your email, then our customer service team will contact you soon.

  • If the received items are incorrect or defective, what should I do?


We would be so sorry if this happens. Please claim an exchange and we'll help you to get the correct items asap.

BLUEQUALT 

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Reach us by email at: contact@bluequalt.com

Or call us at: +44 7448 620696

Monday to Friday: 9:30AM-6:30PM - Saturday: 9:30AM-5PM